We chose "Crusader Pride" as the theme of our business to reflect our dedication to quality. We want to do more than just meet your requirements; we want to exceed them. In essence, if you succeed, we succeed. When there is a challenge, we will work with you to meet that challenge.

Ours is not a "we-they" mentality, but rather a team effort. This philosophy is addressed with regularly scheduled staff meetings. Our performance is reviewed and analyzed and suggestions are made for the future.

Our management teams strive to view our service from the customers' point of view.
We do not tolerate complaining, but rather encourage positive feedback addressing specific concerns.

Relationship:
Our goal is to develop a true partnership in order to be able to operate more efficiently. Our management team will strive to achieve and maintain a cohesive operating relationship, increasing throughput, and earned income for our customers.

Flexibility:
CSA understands that logistical demands are always changing. Our management teams work consistently to make sure all areas are covered. To meet your changing needs, careful planning and constant communication with your management team are required.

Our managers are trained to expect and anticipate changes in volume. This is accomplished by building a permanent part-time work force.

We stress problem solving with our management team as we try to bring more to this partnership than just a crew of unloaders. Our goal is to learn your business as thoroughly as possible in order to equip our team to make timely suggestions to your supervisory staff as they address daily problems and long range challenges.

Continuous Cost Reductions:
CSA encourages and trains our associates to offer suggestions to help you reduce time and costs. We pay our employees by the load to maximize efficiency and productivity. Our employees can then make an above-average income. We have found that this income incentive builds a long-term relationship with our associates. Our crews are more experienced, resulting in added benefits to our customers: reducing costs, handling time, and improving your efficiency.

Customer Service:
As mentioned before, we work hard to maintain a partnership mentality. If a load has not made its appointment time and you need that product, we will have someone stay to complete the load when it comes in. If necessary, CSA will pay the material handler for the waiting time, and you will not be billed. If the dock gets backed up and we cannot complete the loads, we will not charge for waiting time. This is our challenge and we will offer to help or be patient if you do not wish our help.

Organizational Structure:
CSA has a Field Director (FD) for each city. They are responsible for all the operations in a particular geographical area. Our FD has the authority to take care of challenges as necessary.

Each warehouse has a Lead Team Manager (LTM) responsible for that facility. The LTM will be CSA's main contact person. A Team Manager (TM) is provided for each dock and every ten material handlers. The TM is responsible for a dock area and the material handlers on that dock. Each dock will have its own working TM, which could be unloading or non unloading depending on the size of the dock. This way you are not constantly looking for a managerial person. They are right in the work area.

It is necessary to have all the docks in contact by radio. We would suggest that each of your supervisors share a frequency with our management. This would allow instantaneous communication between the managerial personnel.

Rental Program:
In consideration for these services: the use of your dock; CSA will pay a rental fee of 4% on all outside carrier loads to perform our services. Other options include: 6% on all outside carrier loads for the use of the dock and power equipment to perform our services, or, 10% on all outside carrier loads for the use of the dock, power equipment, secure office space, and two phone lines with a long distance block, to perform our services.