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1815 Union Ave
# 2021
Chattanooga
Tennessee
37404

Phone
423-493-4470

© Copyright
Crusader Staffing Associates, LLC
 

CSA's CAPABILITIES

Service Capabilities:
As of 2002, CSA is committed to unloading and loading trailers as its main source of revenue. We put our focused efforts into doing the best job we can unloading and loading trailers. However, other value-added hourly services that may be required by our customers are available.

We are able to offer the following services to our customers as temporary manpower: forklift warehousers, janitorial services, put-away, auditing and trailer spotting. By offering these services, many times our customers can minimize, and possibly eliminate the use of temporary agencies.

 

We know that companies today must find a way to make the most of their staffing situations. Finding work for employees while waiting for late loads is not cost effective. Using street lumpers or temps who may show up one day and not the next, or the damage caused by inexperienced workers is also costly. Our freight handlers are all insured employees and trained by CSA. We bring the flexibility you need for scheduling, and the manpower to get the job done right and quickly. If a load runs late, we'll make sure someone stays to unload, but you still only pay by the load.

Knowing exactly how much it costs to unload trailers can create confusion. Crusader has a system of reporting that gives you the details. The Crusader Performance Report (CPR) is a custom software program for tracking and reporting dock activity.

Vertically Integrated Service:
Don't want an unloading service? CSA associates will come to your facility and help you set up your own unloading service. We have the knowledge and flexibility to help you establish and maintain your own service and save thousands.
Performance Rules:
CSA will respond to your performance rules. After requesting a list of unloading times, our goal will be to meet and even exceed those requirements. We will identify your customer requirements and develop a set of parameters. This will enable us to prioritize and complete our specific job in an effective manner.
Performance Measurement:
We use load information logs to track all relevant customer information. This log records the time we started and finished, trailer number, load number, commodity, number of pieces, weight, and dock. We also ask our workers to note challenges encountered with that particular load. We will be glad to offer you weekly, monthly, or quarterly reports as requested. We can generate all performance reports from this tracking log.
Hiring Process:
We run ads in local papers, contact local churches, the local department of employment, and interview any existing members of your current work force. Our goal is to find new associates that are presently employed. When an applicant responds, we interview them and explain the type of work they will be doing. To give a clear picture of what is expected, we spend a significant amount of time answering their questions. We review the applicant's experience and then decide if a job will be offered. If we wish to offer a position, he is given a company manual to read and all necessary employment paperwork to complete. At our next meeting, we review the main points of the manual and specific job requirements. Drug tests and background checks are completed on every new employee before hiring.
Training:
New employees work with our experienced material handlers until we feel they are ready to work on their own. This process can take from 3 days to 2 weeks, depending on the individual and the complexity of the customer's logistical process. One supervisor is assigned for every ten material handlers. They are required to train and monitor all employees. Cross-training is an important aspect of the training program during our 90 day probationary period. It is necessary to train associates on all aspects of the loads because each dock and load type will have its own particular characteristics. We strive to establish "freight memory" in our associates as soon as possible (usually within the 90-day probationary period). This will enable us to have the flexibility to move our manpower from dock to dock without significant decreases in efficiency.

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